Frequently Asked Questions (FAQ's)
The frequently asked questions includes the following information:
- Membership / Registration / Membership Services
- Surveys and Opportunities
- Help! Technical Difficulties
Membership / Registration / Membership Services
What is LongHorn Insiders?
LongHorn Insiders is an exclusive community of LongHorn Steakhouse guests who undertake market research and share their opinions on topics such as future menu items, special new offers, and ideas for improving LongHorn Steakhouse’s marketing and service.
Your participation is always 100% voluntary, and all the information you provide to us will remain confidential. Each time you participate in one of our Web-based surveys, you'll be given chances to win a LongHorn Steakhouse gift card.
How do I participate in the LongHorn Insiders surveys?
As a LongHorn Insiders member all you have to do now is watch your email for survey invitations. We'll invite you to surveys we think you'll be qualified for based on the profile you provided during registration. Survey invitations will include the topic of the study, approximate length of time needed to complete the survey, the reward or incentive we are offering for taking the survey, and the URL where you can access the survey on the Web. You are never obligated to participate.
How frequently do I have to participate?
It is completely up to you.There is no minimum number of times you must participate in our surveys, and you can cancel your participation at any time.
What if I don't have time to participate?
Sometimes Panelists are either too busy to respond to a survey invitation while the survey is 'active' or they do not receive the email invitation until after the survey 'closes.' No problem.If you can't participate in a particular survey, just ignore the email invitation.
Who do I contact if I have questions or problems?
We'd like to hear from you, and we promise a quick response. If you have questions about the LongHorn Insiders or a specific survey, you can communicate with Socratic Technologies by email, postal mail, or by phone. Visit our Contact page for contact information.
How do I 'unsubscribe' from the LongHorn Insiders?
You can unsubscribe in one of three ways:
- Log in and visit the Your Profile page. Click on the 'Delete Your Membership' button to automatically unsubscribe.
- Send an email to our Member Services Manager, with the words 'Remove - LongHorn Insiders' in the body.
- Call our toll-free number: 1-800-5-SOCRATIC (1-800-576-2728).
Surveys and Opportunities
I haven't received an email invitation in a while. What's up?
Most likely, there hasn't been a survey that would be appropriate or interesting to you based on the profile you provided when you registered. Or, if you've changed your email address since you joined the LongHorn Insiders, it is possible that the contact information we have for you is outdated. If you suspect that this is the case, you can easily update your contact information on this site. Go to the Your Profile to update your information. Also, ensure that any available profiling surveys are accurate and completed to enhance your chances of receiving appropriate survey invitations.
After I receive an email invitation to take a survey, how long do I have to complete it?
Surveys are usually available on the Web for three to five days. How long the survey is 'active' depends on how many respondents we need, qualifications of respondents, and how quickly members respond.
How long are LongHorn Insiders surveys?
Every survey is different - some are very short and take only 5 minutes, while others are longer and take up to 20 to 25 minutes. We'll typically disclose the approximate survey length in your email invitation so that you can choose when, and if, to participate. We realize that your time is valuable, so longer surveys offer bigger prizes or more chances to win.
If I receive an email invitation, does that mean I'm automatically eligible for the survey?
No. Based on the information you provide when you register, we'll invite you to surveys for which you are likely to qualify. Sometimes, however, there are additional 'screening' questions to ensure the respondents we interview are the correct match (e.g., people who have purchased a computer within the last 6 months).
I tried to take a survey, but was told that I wasn't eligible. What does that mean?
We do our best to invite you to surveys you'll be qualified for based on the information you provided when you registered. However, sometimes we have additional 'Screening Questions' to confirm that we interview only the correct cross-section of people.
How do you use the information I provide when I register?
Is my name going to wind up on other mailing lists?
Absolutely not! We consider your privacy to be of the utmost importance to our business and to the success of the Internet as a whole. No one else will have access to your name, address, email or any other personal information. No one will try to sell you anything, and no other organization will contact you for any purpose as a result of joining LongHorn Insiders or for taking our surveys.
Help! Technical Difficulties
I was taking a survey but was interrupted before I finished the survey. Can I continue?
Depending on your browser capabilities, you should easily be able to resume the survey where you left off (assuming the survey is still 'active'). If your browser does not support this functionality, you may have to start the survey from the beginning. To resume the survey, either click on or copy and paste into your browser the original URL you used to start. Be sure to use the same email address to enter the survey that you previously used.
I tried to take a survey and got a 'file not found' error message.
Check to make sure the URL you are using is correct. Depending on your browser capabilities, you should be able to click on the survey URL in your email invitation to begin. You can also copy and paste the URL into your browser. If you choose to type the URL, be sure to type it exactly as it appears in your email invitation (please note that all survey URLs are case sensitive). Additionally, confirm that you are using the same email address where you received your survey invitation to access the survey. Unless specified otherwise, all of our surveys are programmed to work only with the email address to where we addressed the survey invitation.
If my email or mailing address changes, how do I update my profile information?
It's simple! Just go to the Your Profile page and enter your new contact information. Fill out the form and then click 'Submit.' Your profile information will be immediately updated.
I still have a question!
If we still haven't answered your question, visit the Contact page.